Employee churn could cost U.S. businesses up to $2 trillion next year, but a new Cornerstone study indicates the solution may lie in the employee performance management process

Results of research by The Forum: Business Results Through People show a significant, positive relationship between the percent of customers being contacted about price changes and the level of satisfaction with the company’s employee.

Incentive Research Foundation/Incentive Federation Study Finds Most Industries Using Programs Aimed at Employees and Sales Channels.

Employee engagement is the top human resource challenge organizations anticipate facing in the next three to five years according to a survey from the Society for Human Resource Management (SHRM).

Does adoption of best practices actually lead to more effective programs? How do we define “effective”? Are some best practices more critical than others?

Bob Hayes, PhD, Business Over Broadway, addressed these questions through a systematic study of customer feedback programs and what makes them work. He surveyed customer feedback professionals across a wide range of companies (including Microsoft, Oracle, Akamai) about their customer feedback program. Using these data, he was able to understand why some programs are good (high loyalty) and others are not (low loyalty). Read More.

If you need to increase your company’s competitiveness and profit, where should you start? Should you focus on your employees first, or should you start by focusing on your customers first? In reality, you need to do both.

Customer loyalty is the fuel that drives financial success, but a vast majority of companies are literally running on empty. That can spell disaster in today’s volatile, high-speed economy where customers will quickly abandon any business relationship that doesn’t deliver on its promise of satisfaction.

More Americans unhappy, seek new jobs, survey shows. Between layoffs, hiring freezes, profit losses and budget cuts, human resource professionals have seen many unhappy employees in the recent recession.

The fastest way to increase revenue without spending more money is to improve customer loyalty.

Discover the 5 barriers to building retail customer loyalty – Despite all this talk about customer loyalty, most retailers are struggling to launch and manage successful loyalty programs and a rewards structure that can sustain long-term growth.